Salesforce Service Cloud Implementation done right

Salesforce Crest Partner - Salesforce Gold Partner - ETG Digital
Salesforce Global Strategic Partner - ETG Digital

Efficient Data Handling & Faster Case Resolutions with Salesforce Service Cloud Implementation.

The Salesforce experts at ETG Digital were able to create a Custom Case Management System with the ability to take care of issue resolutions. By Implementing Service Cloud, we ensured that our client was able to resolve their business logic by placing powerful Salesforce Service Cloud at the center of their operations. 

About the Client 

The client a major vehicular US State Government agency primarily dealt with inspection of vehicles and issuing drivers licenses. This meant handling of huge data which contained sensitive information on applicants from all over the state and this required them to search for an ability to handle sensitive information in an automated as well as a streamlined way to suit their workflow and logic. 
 

Challenges they faced

 They saw an increased footfalls in the number of applications they handled for vehicular inspection and issuing of new driving licenses and even renewals. Combining this with their State government initiative of going green by emphasis on eco friendly measures. Our client was at a crossroad to handle sensitive data in a streamlined way and sticking to the go green initiatives. This was exactly when their paths crossed with ETG Digital. 

Technologies

Salesforce Service Cloud Implementation

Salesforce Community (Partner) Cloud Implementation

Outcome

17% increase in average response rate to customer queries

2.5x increase in the ability to handle cases

3.7% decrease in scope for errors, while handling documents & customer information

Automated notifications made the resolution to cases quick and precise

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Services

Commerce

Transform your business and customer relationships by creating seamless commerce experiences online, in-store, and everywhere people want to shop. ETG is a strategic Salesforce Commerce Cloud Implementation Partner delivering B2B and B2C commerce solutions.

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Integrations

Strategic business outcomes, technology optimization and ongoing organization enablement are key drivers of our ETG enterprise IT integration services and microservices consulting, designed to achieve customer success.

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Managed Services

World-class Software Development and Managed Services with 20 years of Custom Software, Next-Generation Application Maintenance, and Support Services. We bring our impressive portfolio of skills in multiple platforms and industries to every project

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