Turn Facebook Conversations into Conversions with Salesforce Commerce Agent
Explore ETG Digital’s Demo-Ready Implementation
In today’s customer landscape, commerce is no longer confined to websites or apps. Shoppers expect to browse, ask questions, and buy—all without leaving their favorite platforms. Facebook, with its 2.9 billion users, is fast becoming a crucial commerce channel. The Salesforce Commerce Agent brings AI-driven shopping directly into Facebook Messenger, giving brands the power to engage and convert in real time.
ETG Digital is enabling this shift with a fully configured, demo-ready solution tailored to your business.
What is the Salesforce Commerce Agent on Facebook?
The Salesforce Commerce Agent integrates AI, product catalogs, and backend order systems to enable real-time, chat-based shopping experiences on Facebook Messenger. Customers can discover products, receive recommendations, track orders, and even complete purchases—all within the chat window.
This means no redirects. No friction. Just direct commerce.
Key Capabilities
- AI-Powered Shopping Assistance: Suggests relevant products based on user queries, behaviors, and past interactions.
- Real-Time Inventory and Pricing: Connected directly to your Salesforce Commerce Cloud backend for live product and pricing data.
- Cart and Checkout in Chat: Customers can build their cart and complete transactions without leaving Messenger.
- Order Tracking & Service Integration: Integrated with Salesforce Service Cloud for smooth post-purchase experiences.
Facebook Messenger has become more than a communication tool. For retailers and D2C brands, it’s a high-conversion, low-friction channel where decision-making happens quickly. With reduced dependency on traditional eCommerce flows, brands can:
- Reduce cart abandonment
- Offer 24/7 shopping assistance
- Shorten the purchase journey
- Improve customer satisfaction through instant support
Want to see how it works before you launch?
ETG Digital offers a live demo environment to showcase exactly how the Commerce Agent functions on Facebook.
Experience how users interact with your brand, explore products, and complete a transaction—all in one chat.
Commerce Agent on Facebook
Experience the power of Agentforce in action
Watch a quick demo and discover how real-time automation can improve accuracy, reduce delays, and scale your operations effortlessly.
Start converting conversations into commerce. ETG Digital is ready to help you activate the Salesforce Commerce Agent on Facebook—configured, tested, and customized for your brand.
Ready to Launch Facebook Commerce?
Let our Salesforce experts walk you through a tailored roadmap to deploy your Messenger shopping agent.