Speak Every Customer’s Language—Without Hiring Multilingual Agents
Global expansion is no longer reserved for enterprise giants. But scaling support across regions still presents one core challenge: language.
Traditional solutions involve hiring native speakers, outsourcing translations, or relying on browser-based tools that lack accuracy and context.
There’s a better way—Salesforce native multi-language support powered by AI.
Eliminate the Language Barrier, Right Inside Salesforce
Built directly into Service Cloud via Language I/O, this native capability lets your agents:
- Handle inquiries in 155+ languages without leaving the Lightning Console
- Auto-translate chat, SMS, WhatsApp, email, and Knowledge articles
- Maintain brand accuracy with glossary-based translations
- Protect privacy with automated PII masking
- Work seamlessly with macros, workflows, and Einstein features
No third-party portals. No agent switching. No data exposure.
- Launch in new markets—without hiring more agents
- Shorten response time by enabling one agent to serve global audiences
- Improve CSAT by responding in the customer’s native language
- Reduce cost per ticket while maintaining service consistency
Security & Compliance You Can Trust
When handling global customer communications, data protection isn’t optional—it’s mandatory.
That’s why Salesforce-native multi-language support is designed with enterprise-grade security at its core.
- Zero data retention: No translated content is stored outside your Salesforce environment
- PII masking built-in: Personally identifiable information is automatically redacted before translation
- End-to-end encryption: All message traffic is encrypted during transit and within the platform
- Compliant by design: Aligns with industry standards including GDPR, CCPA, and HIPAA
This ensures that your support operations remain globally accessible while staying locally compliant—across every market you serve.
Ready to See It in Action?
If you’re serious about delivering truly global support from a single Salesforce environment, let’s connect.