ETG Digital
Salesforce Cloud Services
Leveling up critical business operations just got easier with our Salesforce Multi Cloud Services.
Revenue Cloud
Optimize your revenue streams through tailored models, intricate entitlement management, and data-driven strategies to maximize recurring income and cultivate robust partner ecosystems. Our Salesforce Revenue Cloud services provide assistance in:
- Seamless Subscription Billing: Automate billing cycles, integrate with payment gateways effortlessly, and simplify complex subscriptions.
- Swift Quote-to-Cash: Streamline the quoting process, minimize errors, and accelerate lead conversion to closed deals.
- Simplified Renewal & Expansion: Identify potential churn risks, initiate targeted campaigns, and proactively drive profitable customer upgrades and renewals.
- Empowered Partner Relationships: Transparently manage partner payouts and performance, incentivize collaboration, and unlock the growth potential of your channels.
Commerce Cloud
We craft engaging, personalized shopping journeys across various channels, optimize assortments and promotions with data-driven insights, and ensure a seamless, omnichannel brand experience for each customer. Transform your eCommerce aspirations into reality:
- Digital Storefront Creation & Management: Design and construct captivating, personalized online stores that deliver outstanding customer experiences.
- Order Management & Fulfillment: Streamline order processing, inventory management, and shipping for a seamless fulfillment process.
- Omnichannel Commerce: Unify your online and offline stores for a consistent customer experience across all touchpoints.
- Marketing & Personalization Tools: Tailor product recommendations, offers, and content to drive conversions and enhance customer lifetime value.
Data Cloud
Leverage our expertise in Salesforce Data Cloud to unleash the full potential of your information, enabling informed decisions, predicting behavior, and gaining powerful insights. Witness the evolution of your business with our Data Cloud Services.
- Unified Customer Truth: Eliminate data barriers, cleanse and enrich customer data, and establish a comprehensive 360-degree view that drives personalized experiences across all departments.
- AI-Powered Insights on Demand: Say goodbye to hidden trends. Implementing custom dashboards and machine learning models, we unveil actionable insights, predict customer behavior, and guide informed business decisions.
- Unbreakable Data Security:Rest easy. Our commitment to robust data governance, access controls, and encryption ensures the security of sensitive information.
Marketing Cloud
We harness the full potential of Salesforce Marketing Cloud, shaping personalized journeys that cultivate leads, deliver pertinent content, and generate measurable ROI. Partnering with us transforms your marketing into a dynamic driver of loyalty and growth, rather than merely a cost center.
- Multi-channel Marketing Automation: Seamlessly coordinate personalized campaigns across email, SMS, social media, and other channels.
- Customer Journey Mapping & Engagement: Create personalized customer journeys and deliver relevant content at every touchpoint.
- Marketing Analytics & Reporting: Monitor campaign performance, measure ROI, and optimize marketing spend for maximum impact.
- Marketing Automation Studio: Streamline your marketing workflows, nurture leads, and convert them into devoted customers.
Service Cloud
Elevate your customer service teams with our expertise in Salesforce Service Cloud, offering informed intelligence, agile ticket resolution, and engaging gamification for enhanced productivity and job satisfaction. Our key features include:
- AI-powered intelligence: Integration of chatbots, virtual assistants, and predictive analytics for proactive issue resolution, personalized recommendations, and improved agent efficiency.
- Field service agility: Optimization of technician scheduling, routing, and asset tracking with real-time data, resulting in reduced response times and improved first-time fix rates.
- Gamification for excellence: Customized gamified dashboards and incentive programs designed to elevate agent morale, foster healthy competition, and enhance overall customer satisfaction.
Sales Cloud
Harness our Sales Cloud proficiency to elevate your sales engagement with dynamic content delivery, seamless CPQ tools, and AI-driven sales forecasting. Propel your sales teams to unprecedented conversion rates and unlock their full revenue generation potential. Explore the Sales Cloud advantage for:
- Personalized Sales Engagement: Utilize Customer 360 to individualize interactions, anticipate customer needs, and dynamically deliver tailored content throughout the sales cycle.
- Effortless Configure-Price-Quote (CPQ): Integrate intuitive CPQ tools to eliminate pricing errors, expedite quotations, and simplify order generation.
- Foresighted Sales Forecasting: Merge historical data with AI-powered analytics for precise sales forecasts, early identification of potential challenges, and the agility for proactive course correction.
