ETG Helps You Provide the Best Salesforce Service Cloud Services Ever
ETG optimizes the world’s #1 service platform — Salesforce Service Cloud — by tailoring it to your business needs and customizing it to meet the expectations of your clients. When we handle your Salesforce Service Cloud implementation, we take the time to understand your unique requirements, then tailor every aspect of the deployment to streamline processes. This ensures you save time and effort while delivering exceptional, referral-earning, repeat-business-worthy customer service.
From Customers to Evangelists! We help transform your customers into brand evangelists. With ETG at your side, you’ll deliver a great service experience that gains referrals and repeat business through a powerful combination of Salesforce Customer 360 and intelligent workflows.
We’ll upgrade you from any platform to Service Cloud Enterprise: Whether you’re moving from another CRM or starting fresh, our team of expert Salesforce Service Cloud consultants has years of experience migrating clients from a wide range of systems — even those with no system at all! ETG is here to guide and support you at every step of the journey.
Integration with Community Cloud: Enhance customer satisfaction further by integrating Salesforce Service Cloud with Community Cloud, creating a self-service portal where your customers can interact with peers, submit feedback, and find solutions faster — all powered by a seamless Salesforce Customer 360 view.
ETG will Transform Your Service Department from a “Cost Center” to a “Revenue Center”: Salesforce Service Cloud offers a vast array of tools to reduce the time and effort required to assist clients. This efficiency allows you to do more with fewer resources. ETG enhances this further by optimizing your team with intelligent workflows, automation, and AI-powered tools like Salesforce Service Cloud Agentforce — enabling your team to focus on upselling services and promoting additional offerings.
Einstein Analytics for Proactive Support: ETG leverages the full potential of Einstein Analytics built into Salesforce Service Cloud to empower your service team with smarter insights, better decision-making, and proactive issue resolution. From real-time dashboards to predictive case routing using salesforce case management, we ensure your team stays ahead of problems before they escalate.
With ETG, you’ll gain the needed “360-view” of your clients and maximize ROI on your Salesforce Service Cloud investment. Whether it’s optimizing salesforce case management , deploying mobile-enabled field service teams using Salesforce Field Service Lightning , or integrating with other Salesforce clouds and third-party tools — we ensure your entire ecosystem works in harmony.
- ETG starts every project by listening to your needs. Then we define and deliver a customer service process fine-tuned to your business goals.
- We make certain to maximize every feature of Service Cloud Enterprise , including Agentforce, Customer 360, and advanced analytics.
- With ETG, you get a fully customized Salesforce Service Cloud implementation, complete with tailored screens, personalized dashboards, and integrated tools that give your agents deep insights into customer behavior. Powered by AI-driven predictions and recommendations, your team becomes more proactive, efficient, and customer-focused than ever.
Your agents will gain insights to understand their customers better, and they have AI-powered predictions and recommendations to keep them proactive. ETG provides a tailored implementation of Service Cloud, with every screen and dashboard customized to your teams’ needs. We also integrate all other Salesforce products and third-party applications whenever needed.
Let our Salesforce Service Cloud consultant experts guide you toward smarter service, happier customers, and sustainable growth.
Get MOST out of Salesforce Service Cloud by ETG!