Staying competitive and delivering exceptional customer experiences is a top priority for businesses in today’s dynamic retail landscape. Enter Salesforce Retail Cloud, the game-changing solution that empowers retail brands to flourish and thrive, by revolutionizing the way retailers engage, convert, and retain customers.
Best Buy, the leading multinational consumer electronics retailer uses Salesforce Retail Cloud to improve its customer experience. Salesforce has proven to be a valuable tool benefiting the company with a 10% increase in customer engagement, reduced customer service call wait times by 20%, and an increase in online sales by 15%. Also, their customer satisfaction score increased by 5% with their net promoter score increasing by 3% and customer retention rate increasing by 2%.
Are You Ready to Elevate Your Retail Game?
If you find yourself nodding in agreement with any of the following concerns, you definitely are!
Are you in pursuit of a unified, agile solution that seamlessly addresses all your marketing and operational needs?
- Do you aspire to cultivate a robust marketing strategy, coupled with effective social media management to outpace your competitors?
- Are you grappling with managing an extensive network of business partners and customers?
- Is your retail business poised for rapid scaling?
- Do you envision offering your customers a personalized self-service online shopping experience?
- Is a responsive customer service team that’s ever-vigilant on your wish list?
- Are the complexities of managing multiple catalogues, prices, and contracts becoming overwhelming?
- Would you like to leverage real-time analytics and customized reports to unlock insights for smarter decision-making?
- Does engaging buyers on a deeper level, regardless of order complexity, resonate with your goals?
- Are you eager to boost revenue through cross-selling, bundling, and limited-time discounts?
If you answered “yes” to any of these questions, keep reading to discover how Salesforce Retail Cloud can reshape the retail landscape in your favor.
Unveiling the Power of Salesforce Retail Solutions
Dive into the world of Salesforce for Retail, an exceptional toolkit designed to empower retail businesses like yours. This suite of tools is a game-changer, enabling organizations to optimize customer experiences, enhance efficiency, and drive sales growth. By harnessing the capabilities of Salesforce, retailers can unlock a unified experience across various channels – web, mobile, brick-and-mortar, and beyond. This seamless solution supercharges customer engagement and amplifies marketing endeavors, opening doors to unparalleled success.
Within this transformative retail realm, an array of Salesforce clouds come together to drive innovation:
1. Commerce Cloud
Craft unique online shopping experiences tailored to individual preferences.
2. Marketing Cloud
Segment and personalize marketing campaigns for optimum impact.
3. Sales Cloud
Boost sales and streamline sales management and processes for heightened efficiency.
4. Service Cloud
Provide exceptional customer service across various communication channels.
5. Community Cloud
Create online communities to engage customers and employees.
6. Einstein
Infuse artificial intelligence into operations for predictive analysis and task automation.
7. Salesforce POS
Seamlessly process orders, manage returns, and unlock customer insights for targeted offers.
8. Salesforce CPQ
Automate, optimize, and expedite the quoting process.
9. Order Management
Centrally manage orders and inventory through automation.
10. Loyalty Management
Design intelligent loyalty programs, that can be swiftly implemented and are adaptable.
11. Customer 360
Unify sales, service, marketing, commerce, IT, and analytics for smarter and cohesive customer profiles.
12. MuleSoft Anypoint Platform
Integrate supply chain information for seamless partner collaboration.
13. Tableau
Visualize real-time data for insightful analysis.
14. Salesforce Retail Media
Transform your media and advertising strategies, by connecting with customers at the ideal time and place.
Salesforce Retail Solutions redefine the retail landscape, propelling businesses to new heights of success. By embracing these tools, retailers can seamlessly orchestrate personalized experiences, streamline operations, and unlock unparalleled growth. It’s not just a suite of solutions; it’s a blueprint for retail excellence in the digital age.
Key Features & Benefits of Salesforce Retail Cloud
Salesforce Retail Cloud is tailor-made for businesses looking to elevate brand value, explore untapped opportunities, and drive customer loyalty. This cloud-based platform empowers growth-oriented retailers to craft immersive, personalized, and engaging buying experiences that span various channels – web, mobile, in-store, and social. Here are it’s benefits for your retail brand.
1. Swift & Streamlined Ordering
Powered by the ‘Lightning’ order management add-on, Salesforce Retail Cloud ensures a seamless ordering process that delights customers. The unified platform allows you to customize processing, shipping, and delivery workflows effortlessly. Automation of payment captures and invoices streamlines operations, while real-time inventory insights prevent sell-throughs and overstocks. Plus, customers can also enjoy self-service options to check order
2. Eliminating Out-Of-Stock Woes
With the ‘Endless Aisle’ add-on, Salesforce Retail Cloud minimizes sales loss due to unavailability. By bridging in-store and digital experiences, this feature enables associates to assist customers in placing online orders, ensuring they don’t leave empty-handed. In-store kiosks offer customers self-service options, enhancing their shopping experience and driving revenue.
3. Global Market Reach Made Simple
Launch and manage multiple storefronts across the globe from a single platform. Salesforce Retail Cloud supports multilingual and multi-currency capabilities, enabling tailored content and offers based on geographical locations for an exceptional customer experience.
4. AI-Powered Predictive Intelligence
Leveraging Einstein AI, Salesforce Retail Cloud automates digital marketing efforts, providing unique product recommendations based on customer behaviors. From preventing cart abandonment to boosting average order values, Einstein AI optimizes engagement and sales across touch points.
5. Effortless Marketing Empowerment
Create stunning, code-free websites with ‘Commerce Page Designer.‘ Pre-built templates and tools allow marketers and merchandisers to design captivating pages, promotional banners, and more in minutes. AI-powered recommendations enhance campaigns, attracting and retaining customers while optimizing SEO for organic visibility.
6. Insight-Driven Decision Making
Salesforce Retail Cloud captures user data for comprehensive reports, empowering your sales team with insights to develop effective strategies and drive revenue growth.
7. Unmatched Customer Support
Benefit from 24×7 support for a range of issues, ensuring your retail operations run smoothly, and stay connected with customers in real-time to address their needs promptly.
8. Scalability at Its Best
As your retail business grows, Salesforce Retail Cloud scales automatically to handle increased traffic, transactions, and inventory demands, ensuring a seamless customer experience throughout.
Unlock Your Retail Potential with Salesforce and ETG Digital
Are you intrigued by the prospect of transforming your retail business with Salesforce Retail Cloud? Look no further than ETG Digital, your trusted partner with a 22-year history and Salesforce Crest level expertise. Our global team of 500+ certified experts is dedicated to helping you select the ideal Retail Cloud package for your business needs and budget. From implementation to integration with third-party solutions, we’re here to help you not only launch but conquer new heights.
Ready to embark on your Salesforce Retail Cloud journey? Schedule a free consultation now.
Contact us via email at info@etg.digital or call +1 469 666 1119
