ETG Global Services Inc, is a Global Salesforce Implementation partner with tremendous expertise and experience in implementations, platform migrations and dedicated support teams.
In today's commerce environment, to support the influx of ecommerce buyers and achieve success, retailers have to focus more on building a digital infrastructure. In a post-pandemic economy, businesses need…
Market research says that 83% of the customers need support service to complete a purchase. You may wonder! You may think that customer support is required only after making a…
In eCommerce, when your organization chooses to sell goods or services online, a platform is a crucial role to play for your business operations to get right. While it's fair…
After the corona wave, the explosive growth of the mobile commerce industry is doubled. Global players of the eCommerce industry realized that mobile commerce, which is popularly named as mCommerce,…
Seamless browsing, personalized search options, priority delivery, easy return, and fruitful customer service are things that any digital shopper expects for retailers. And we can't deny that COVID-19 accelerates the…
You're probably quite familiar with that Salesforce provides premium commerce experiences, and today we will discuss Salesforce Order Management System, which is designed for innovation. It would help if you…
There are several ways to think about omnichannel retail, but the first thing that needs to be addressed is defining precisely what omnichannel means. How a customer uses and receives…
In simple word, the migration from one technical system to another is re-platforming. Mainly retailers do re-platforming to increase the performance and usability of their business. Re-platforming is used to…
To respond to the after-effects of COVID-19, companies across the globe have to rethink their operating models. Salesforce was no different. To support customer needs, they launched products like Work.com…
“Information is the oil of the 21st century, and analytics is the combustion engine."– Peter Sondergaard, Senior VP, Gartner Research.Focusing on the organizational transformation from the inside-out, customer-facing channels' exponential…
Predictive analytics allows users to make predictions about unknown future events and extends advanced analytics. Evaluating present data and making predictions adopts varied approaches from machine learning, data mining, artificial…
From remote work to contact tracing, public outreach, digital services, returning to work, and vaccine management, all the industry leaders have rolled out new products during each leg of the…