-
Salesforce Retail Solutions
Salesforce Solutions for Retailers Commerce Cloud, OMS, Marketing & Service
Enterprise-grade Salesforce implementations and managed services for retail and consumer brands. Accelerate omnichannel commerce, improve CX, automate order management and launch loyalty programs that drive repeat purchases.
Why Salesforce for Retail?
Deliver consistent, personalized customer journeys online and in-store. Our Salesforce retail solutions unify commerce, CRM, service and fulfilment so you can scale faster, reduce operational costs and increase lifetime value.
Core Retail Solutions
Salesforce Commerce Cloud
Scalable B2C/D2C storefronts, AI-powered search, and frictionless checkout to boost conversion rates and average order value.
Order Management System (OMS)
Real-time inventory, unified fulfilment, returns handling and marketplace integrations for omnichannel fulfilment.
Service Cloud for Retail
Automated case routing, intelligent chatbots, and self-service knowledge bases to reduce handle times and improve CSAT.
Marketing Cloud & Personalization
Cross-channel campaigns, segmentation, and AI-driven personalization to increase retention and LTV.
Sales Cloud & Revenue Operations
Retail sales automation, B2B2C workflows, and pipeline visibility for commercial teams and wholesale operations.
Loyalty Management
Design multi-tier loyalty programs that reward repeat customers and grow repeat purchase rates.
Retail Services & Managed Support
Commerce Implementation & Migration
Full-lifecycle Commerce Cloud migrations, store redesigns, headless commerce and performance tuning.
Integrations & Data Engineering
ERP, POS, marketplace and shipping integrations. Data pipelines and analytics to drive merchandising and demand planning.
Managed Services
24/7 support, release management, security, and cost-optimized operational runbooks for retail cloud environments.
Multi-Cloud Expertise
Salesforce Products & Clouds We Support
We manage complex environments that span CRM, marketing, commerce, revenue, and analytics — all within one Salesforce ecosystem.
Ready to discuss your Salesforce retail transformation?
Contact our Salesforce retail specialists to review commerce strategy, integration architecture, and a phased migration plan.
Top leaders rely on Salesforce Managed Services to ensure efficient, accurate operations.
Keep up with the latest service trends, insights, and conversations
Salesforce for Retail - FAQs
This FAQ covers common questions about Salesforce Managed Services, helping brands streamline, optimize, and scale their Salesforce operations.
Which Salesforce clouds should retail businesses adopt?
Commerce Cloud, Service Cloud, Marketing Cloud, Sales Cloud and Order Management are the core suite for omnichannel retail. MuleSoft is recommended for complex integrations.
How long does a Commerce Cloud implementation take?
Timeline depends on scope; typical implementations range from 10–24 weeks for standard storefronts and 4–9 months for complex migrations or headless architectures.
Can you integrate Salesforce with ERP, POS and marketplaces?
Yes — integrations are implemented via MuleSoft, APIs or prebuilt connectors to systems such as SAP, Oracle NetSuite, Shopify, Amazon and other third-party logistics providers.
Do you provide ongoing managed services?
Yes. We deliver release management, monitoring, incident response and performance optimization tailored for retail operations.
How does Salesforce improve customer retention?
By unifying customer data, enabling personalized campaigns, and powering loyalty programs and predictive recommendations that increase repeat purchase rates.